Martian Toys Return Policy

The invasion has begun!  Your new vinyl toy alien is putting on it's flight suit, prepping the ship, and gonna be shooting off to your home base soon.  Maybe it's already blown down the door and kicked it's shoes off!  Is this new life form not fitting the love seat correctly and you're looking for a space ship to send it back to it's home planet?  Well in some cases that can be arranged, while other times the Mothership can't take back a figure once it's got that human scent (Ewww). 

Here's our Return Policy so you know what your options are!

Returns/Refunds are available within 15 days of purchase/arrival on produced items. Shipping back to Martian Toys must be paid by customer and figure must be in original package and unharmed. Returns requested after 15 days are subject to a 20% restocking fee.  All refunds will be made within 10 days after piece is back in gallery hands and assessed. We also ask for the reason of return.  Buyers remorse doesn't count!! After 30 Days Refunds are unavailable

Custom Toys / Original Artwork are strictly Final Sale  There are so many reasons why we've had to instate this policy but here's a quick overview.  Gallery openings with timed releases and original art take a lot to build up to the excitement of the evening and beyond.  To purchase and hold the item "hostage" from other potential buyers to then cancel order ruins it for not just the other collectors, but the artists even more so.  Art is often how many of our creators make a living so please be respectful and understand that you are supporting passions and people!

Damaged/Lost Items  Sometimes the space ship doesn't make it through the milky way without hitting a few asteroids on the way.  If you're piece was damaged please Document all steps of unboxing to properly submit a claim with shipping provider.  If the item wasn't properly wrapped please contact us and submit photos as well as damage assessment.  For missing packages please refer to your tracking number and shipping details to submit a claim with shipping provider.  Once it's left the gallery our hands are tied in finding a missing item in your area. 

 

We want everyone to get to enjoy their toys and art as well as respect the artists who created it.  We never want your figures to arrive with their molecules in disarray and we are open to working with everyone for the best option to resolve any issues that come up.  Please feel free to contact us if you have any questions and having your order number ready is great for quick responses!

 

brian@martiantoys.com